Refund policy

14-Day Return Policy
This Return & Refund Policy applies to all purchases made on nordiclyx.com, operated by Nordiclyx UAB. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Hygiene & Health Exceptions
Due to the nature of our products, sauna whisks and related bath accessories are considered personal hygiene items. To be eligible for a return, your item must be in the exact same condition that you received it, unworn or unused, and in its original, unopened packaging.

For health protection and hygiene reasons, we cannot accept returns or issue refunds for any sauna whisks, hats, or bath items if the packaging has been unsealed, opened, or if there are any signs of use.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Initiating a Return
To start a return for an unopened item, you can contact us at info@nordiclyx.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Please note: The customer is responsible for paying all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Return Address
All approved returns must be sent to:
Nordiclyx UAB
Žemaičių g. 32
Ariogala, Raseinių r.
LT-60255
Lithuania

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.